Thank you for choosing BrightTokens Studio. We specialize in delivering high-quality digital design and development services. As a service-based company, all our deliverables are digital (non-physical) in nature. This Shipping Policy outlines how and when digital files, project deliverables, or access credentials will be shared with our clients.
By using our website or engaging our services, you agree to the terms described in this Shipping Policy.
1. Nature of Our Services
BrightTokens Studio provides digital and creative services, including but not limited to:
– UI/UX Design
– Website Design and Development
– Mobile App Design
– WordPress, Webflow, and Shopify Development
– SaaS and Web Application Design
– Brand Identity and Digital Strategy
– Website Maintenance and Ongoing Support
Since all our services are digital, no physical products are shipped to clients.
2. Delivery of Digital Products
All digital deliverables, including design files, source code, credentials, and related documentation, are securely delivered through one or more of the following methods:
– Email (to your registered email address)
– Cloud storage links (e.g., Google Drive, Dropbox, or similar)
– Project management platforms (e.g., Notion, Trello, ClickUp, Asana)
– Version control or code repositories (e.g., GitHub, GitLab, Bitbucket)
Upon completion of your project, our team will notify you via email or your preferred communication channel with the necessary download or access details.
3. Delivery Timeline
Project delivery timelines vary based on the scope, complexity, and type of service provided. Estimated timelines are specified in your project proposal or contract agreement.
Please note:
– Delivery timelines begin only after all project requirements, payments, and approvals have been received.
– Delays may occur if the client does not provide required content, feedback, or assets in a timely manner.
We always strive to deliver digital assets promptly and maintain transparent communication throughout the project lifecycle.
4. Download and Access Issues
If you experience difficulties accessing or downloading your digital deliverables, please contact us immediately at support@brighttokens.studio.
Our team will ensure your files are re-sent or made available via an alternative method within 1–2 business days.
5. Ownership and Access
Ownership of digital deliverables is transferred to the client only after full payment has been received.
Until payment is completed in full, all files, designs, and code remain the exclusive property of BrightTokens Studio.
Once ownership has been transferred, clients are responsible for safely storing their files.
BrightTokens Studio is not liable for any data loss, accidental deletion, or file corruption after final delivery.
6. Revisions and Updates
If your project includes revisions, maintenance, or post-launch support, updated files or credentials will be shared digitally through the same secure delivery channels mentioned above.
All revisions or updates will follow the agreed-upon project timeline or maintenance terms.
7. Changes to This Policy
BrightTokens Studio reserves the right to modify this Shipping Policy at any time.
Any updates will be posted on this page with a revised “Effective Date.” Continued use of our services after such updates constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions about this Shipping Policy or need help with delivery-related issues, please contact us:
BrightTokens Studio
📧 Email: support@brighttokens.studio
🌐 Website: www.brighttokens.studio